This notice explains what information this website, anchorlogs.co.uk, collects, why, who we share it with and what your rights are. Our online shop at order.anchorlogs.co.uk, where you order, pay, buy gift vouchers and sign in, has its own privacy notice.

Last updated 19 October 2026.

Who we are.

Anchor Logs, Hellifield Road, Gargrave, Nr Skipton, North Yorkshire BD23 3NB. Anchor Logs is the trading name of Anchor Logs Limited, registered in England and Wales, company number 07172810. We decide how your information is used, so we're the controller under UK data protection law.

Questions about your information: email sales@anchorlogs.co.uk or call 01756 748342.

What this website collects.

The contact and call-back forms

The contact form asks for your name, phone number, email address and message. The call-back form asks only for your name and phone number. With either form, we also note which page of the website you sent it from, so we know what you were looking at. The form sends all of this to our office inbox by email. We don't use it for anything except dealing with what you've asked.

The newsletter sign-up

The sign-up box asks for your email address and, if you like, your name. It goes straight to our ordering system, which emails you to confirm: you're only signed up once you press the button in that email. We send offers and news, about four emails a year, and every one has a link to stop them. From then on your email preferences are looked after under our shop's privacy notice.

The delivery checker

The postcode box tells you whether we deliver to your area. The check happens in your browser and we don't keep the postcodes typed into it. If you've accepted analytics cookies, Google Analytics records only whether we cover the area, never the postcode. If we don't cover you and you choose to tell us where you are, that form is part of our shop and its privacy notice applies.

Cookies, Google Analytics and the Meta Pixel

We use one cookie to remember your cookie choice. We only load Google Analytics and the Meta Pixel if you press Accept on our cookie bar. If you don't, they don't load at all.

Google Analytics tells us how the website is used: which pages people visit, what kind of device and browser they use, how they found us, and what they click, such as phone and email links, add to basket buttons and whether the delivery checker said yes or no. It never receives your full postcode. The Meta Pixel helps us see how visits from Facebook and Instagram turn out and measure any adverts we run there. Every cookie is listed on our cookies page.

Server logs

Like most websites, our hosting provider keeps standard server logs, such as IP addresses and the pages requested, to keep the site running and secure.

Why we use it, and our lawful basis.

To answer your message or ring you back. This is in our legitimate interests, and if you're asking about an order, it's a step towards a contract with you.
To send our newsletter, only with your consent.
For Google Analytics and the Meta Pixel, only with your consent, which you give by pressing Accept and can take back at any time.
To remember your cookie choice and keep the website secure, which is in our legitimate interests.

Who we share it with.

We never sell your information. We share only what's needed with:

20i, who host this website, and Microsoft, who run our office email, where form messages arrive. They act only on our instructions.
Our ordering system and the companies that run it for us, for newsletter sign-ups. They're listed in our shop's privacy notice.
Google, for Google Analytics, and Meta, for the Meta Pixel, only if you've pressed Accept. Google and Meta also use some of this information for their own purposes, under their own privacy policies.
The police or other authorities, only if the law requires it.

Some of these companies are based in the USA. Where information leaves the UK, it's protected by the UK's adequacy rules or the government's approved contract terms.

How long we keep it.

Contact and call-back messages: as long as we need to deal with what you asked, and no more than 12 months. If your message turns into an order, our shop's privacy notice covers it from then on.
Newsletter: until you unsubscribe. We keep a note that you've unsubscribed, so we don't email you again.
Google Analytics data: kept by Google for up to 14 months, then deleted.
Cookies: as listed on our cookies page.

Your rights.

You can ask us to:

give you a copy of the information we hold about you;
correct anything that's wrong;
delete your information (we'll still keep what the law says we must, such as order records for tax);
limit what we do with it, or stop using it where we rely on our legitimate interests;
give you your information in a form you can take elsewhere;
stop sending you marketing, at any time.

Just email or call us, and we'll reply within a month. To change your mind about cookies, use the Cookie settings link at the foot of any page.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes.

If we change how we use your information, we'll update this page and the date at the top.

Privacy notice.