These are the terms for buying from Anchor Logs, online in our shop at order.anchorlogs.co.uk or over the phone. We've kept them short and plain. Nothing here takes away your legal rights as a consumer.

Last updated 19 October 2026.

Who we are.

Anchor Logs, Hellifield Road, Gargrave, Nr Skipton, North Yorkshire BD23 3NB. Phone 01756 748342, email sales@anchorlogs.co.uk. Our phone lines are open Monday to Friday, 8am to 5pm, and the yard Monday to Friday, 8am to 4pm. Anchor Logs is the trading name of Anchor Logs Limited, registered in England and Wales, company number 07172810. Registered office: Walkers Accountants Ltd, Suite 3, Aireside House, Aireside Business Centre, Royd Ings Avenue, Keighley BD21 4BZ.

Your order.

When you order, we email you an order confirmation. Keep it: it's your receipt. Our contract with you starts when we send that confirmation. If we can't supply something you've ordered, we'll tell you and refund you for it in full.

Prices and payment.

Our prices include VAT and delivery.
You pay by card, online on Global Payments' secure page or over the phone. We never see or keep your card number.
Offers are applied in your basket when your order meets the offer's conditions.
You can pay with an Anchor Logs gift voucher (see below).

Minimum order.

The minimum order for delivery is £80. Gift vouchers don't count towards it.

Delivery.

Delivery is free, Monday to Friday, within 30 miles of our yard in Gargrave, to the postcode districts we cover. You can check yours on our delivery page. We plan the delivery runs ourselves and text or call you when your delivery day is booked. We don't give a delivery date or time when you order. If you tell us at checkout about days you can't take a delivery, we'll book around them.

You don't need to be in. We'll leave your bags where you ask at checkout, such as on the drive, by the gate or in the garage, as long as our driver can get there safely. Please tell us about anything that could get in the way: narrow gateways, soft lawns, steep drives, steps or overhead cables. If we can't safely reach the spot you've asked for, we'll leave the bags in the nearest safe place or get in touch.

Once the bags are left where you asked, they're your responsibility. Where you ask us to leave bags somewhere beyond the roadside, we'll take care, but we're not responsible for damage that results from following your instructions, unless it's caused by our own negligence.

Our logs.

Logs are a natural product, so no two bags are quite the same. Our logs are kiln dried to 20% moisture or less and certified Ready to Burn. Standard logs are cut to about 25cm long, give or take 2cm. Mixed Hardwoods contains two or more hardwoods in each bag, from beech, sycamore, ash, oak, alder and silver birch, depending on what we're processing at the time. We sell logs by volume, the bulk bag, which measures about 0.85m each way, not by weight.

Checking your order.

Please check your order when it arrives, and tell us within 48 hours if anything is damaged, missing or not what you ordered, by email to sales@anchorlogs.co.uk or on 01756 748342. A photo helps. Telling us quickly means we can put it right quickly. This doesn't limit your legal rights.

Cancelling.

You can cancel at any time before your order is delivered: call or email us as soon as you can, and we'll refund you in full.

If you're a consumer and you ordered online or by phone, you also have a 14-day cooling-off period after delivery. Tell us within 14 days of receiving your order that you want to cancel. You don't need to give a reason. You then have another 14 days to return the goods. Bulk bags of logs aren't easy to post, so call us and we'll arrange it.

We'll refund you within 14 days of getting the goods back. If goods have been used or damaged, we may reduce the refund to reflect that. Logs that have gone on the fire can't come back. Citizens Advice explains these rights in its guide to changing your mind about something you've bought.

If something's wrong.

Under UK consumer law, what we sell you must be as described, of satisfactory quality and fit for purpose. If it isn't, you may be entitled to a refund, a repair or a replacement. Tell us and we'll put it right. You can read more about your rights on Citizens Advice and GOV.UK.

Gift vouchers.

Gift vouchers are bought online in our shop. We email them to the person you're buying for as soon as you've paid, or to you, to print or pass on.
Vouchers last 12 months and can be spent on anything we sell, in one go or several.
You can check a voucher's balance at order.anchorlogs.co.uk/voucher.
Vouchers don't count towards the £80 minimum order.
Vouchers can't be exchanged for cash. Please keep the code safe: anyone with the code can spend it.

Collecting from the yard.

Yard visits are by appointment only. For collections, we take payment over the phone in advance, so your order is ready when you arrive.

Our responsibility to you.

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that, but not for loss that isn't foreseeable. Nothing in these terms limits our liability where it would be unlawful to do so, such as for death or personal injury caused by our negligence. We're not responsible for delays caused by things outside our control, such as snow, floods or closed roads; if that happens, we'll let you know and rebook your delivery.

Complaints.

If you're unhappy with anything, please tell us first, by phone or email, and we'll do our best to sort it out. For free, independent advice, you can call the Citizens Advice consumer helpline on 0808 223 1133.

The law and changes to these terms.

These terms are governed by the law of England and Wales. We may update them from time to time. The terms on this page when you place your order are the ones that apply to it.

Terms of sale.